Case Manager (ICMS)

The Resident Services Department of VCH provides programs and services that seek to stabilize, engage, and empower all that we serve. The Resident Services team does this through various programs and services, which includes but is not limited to: providing case management services, educational workshops, tenant engagement activities, supportive services resources and referrals, and after school programming.

The Case Manager offers intensive and supportive case management services in a permanent supportive housing setting. Current openings (3) will serve individuals who have experienced chronic homelessness as well as transitioned aged youth (TAY) in the 18-25 age group. These positions utilize evidenced-based practices proven to be effective with tenants who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Such services include providing linkages to the community, crisis intervention, finding resources, providing therapeutic activities, and community integration, and community development within the apartment community.

The Case Manager will implement evidence-based practices such as: Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care. This Case Manager will work collaboratively with a range of community service providers to coordinate and ensure tenants are stabilizing in housing, improving the quality of their lives, and integrating into the community. 

 

ESSENTIAL FUNCTIONS:

• Conduct intake and enrollment activities with eligible clients, including assisting clients with gathering other program eligibility documentation, completing project intake forms, and authorizations and enrolling into Intensive Case Management Services.
• Assist at all levels of move-in to permanent housing including assisting client with becoming document ready, assisting with all applications and paperwork, coordinating client move-in and orienting new tenants to their unit/building.
• Perform initial comprehensive biopsychosocial assessment with quarterly updates.
• In collaboration with the tenant, create a client-driven, person-centered Individual Service Plan (ISP) addressing short term and long-term goals to be reviewed and completed every quarter.
• Provide field-based Intensive Case Management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, and linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
• Use evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, and Housing First practices.
• Mediate and advocate on behalf of the tenant to help him/her/them obtain and keep housing, health care benefits, entitlements, transportation, etc.
• Ensure tenant files are up to date with all file paperwork including case notes, consents, ISPs, homeless/disability verifications, and overall general documentation.

QUALIFICATIONS:

• Significant experience in case management or related field; Bachelor’s degree in social science or related field preferred
• At least two years of experience working with homeless individuals with substance abuse, mental health issues, and/or chronic health conditions.
• Bilingual Spanish-English preferred, but not required.
• Effective communication with diverse groups of individuals, in at-risk conditions, and those that have experienced trauma.
• Experience and knowledge of the Westside community and social services are a plus.
• Experience providing counseling and/or case management.
• Reliable transportation and a valid California Driver License with proof of insurance is required.   

SALARY:

• The starting salary range for the position is $50,000 to $55,000 plus benefits including medical, dental, vision, life, Aflac, 403 (b), vacation, sick time, 14 holidays and 2 personal days.
• This is a full-time, non-exempt position.

PHYSICAL REQUIREMENTS:

• Stationary position 40% of the time.
• Operates a computer and other office machinery such as fax, copy machine, phone and computer.
• Occasionally ascends/descends stairs, move inside and outside the office, apartments, buildings, etc.   Frequently moves objects weighing up to 25 pounds.
• Required to have visual acuity to perform the following tasks: operate a motor vehicle, viewing a computer terminal, reading and writing, assess participants, conduct unit inspections etc.