Case Manager (ICMS)

Venice Community Housing (VCH) supports and builds equitable and inclusive communities by providing affordable housing with supportive services, education, employment programs, and public policy advocacy that advances racial and economic justice. VCH is a community-based nonprofit organization engaged in a variety of housing and community development programs. VCH owns and manages 346 units of affordable and supportive housing, as well as 28 units of interim housing, and is in a period of growth with an additional 400 units in predevelopment and/or construction stages.

JOB DESCRIPTION
The Resident Services Department of VCH provides programs and services that seek to stabilize, engage, and empower residents of supportive and affordable housing and other program participants. The Resident Services team does this through various programs and services, which includes but is not limited to providing intensive case management services, educational workshops, tenant engagement activities, supportive services resources and referrals, and after school programming.

The Case Manager offers intensive and supportive case management services in a permanent supportive housing setting for individuals who have experienced chronic homelessness. This position utilizes evidence-based practices proven to be effective with tenants who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Such services include providing linkages to the community, crisis intervention, finding resources, providing therapeutic activities, community integration, and community development within the apartment communities.

The Case Manager will implement evidence-based practices such as: Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care. This Case Manager will work collaboratively with a range of community service providers to coordinate and ensure tenants are stabilizing in housing, improving the quality of their lives, and integrating into the community.

This position will report directly to the Program Manager. Responsibilities include, but are not limited to:  

• Conduct intake and enrollment activities with eligible clients, including assisting clients with gathering other program eligibility documentation, completing project intake forms, authorizations and enrolling into Intensive Case Management Services.
• Assist at all levels of move-in to permanent housing including assisting client with becoming document ready, assisting with all applications and paperwork, coordinate client move-in and orient new tenant to their unit/building.
• Perform initial comprehensive biopsychosocial assessment with quarterly updates.
• In collaboration with the tenant, create a client-driven, person-centered Individual Service Plan (ISP) addressing short term and long-term goals to be reviewed and completed every quarter.
• Provide field based Intensive Case Management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, and linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
• Use evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, and Housing First practices.
• Mediate and advocate on behalf of the tenant to help him/her/them obtain and keep housing, health care benefits, entitlements, transportation, etc.
• Ensure tenant files are up to date with all file paperwork including case notes, consents, ISPs, homeless/disability verifications, and overall general documentation.

QUALIFICATIONS

• One to two years of experience in case management or related field; Bachelor’s degree in social science or related field, or equivalent work/lived experience, preferred.
• One to two years of experience working with homeless individuals with substance abuse, mental health issues, and/or chronic health conditions.
• Bilingual Spanish-English preferred, but not required.
• Effective communication with diverse groups of individuals, and those that have experienced trauma.
• Experience and knowledge of Westside community and social services a plus.
• Valid California Driver License and proof of insurance.

SALARY

$50,000 to $55,000 per year, depending on experience and qualifications; benefits include medical, dental, vision, basic life, voluntary life, Aflac, 403 (b), vacation, sick time, 14 holidays and 2 personal days. This is a full-time, non-exempt position requiring in-office/field work.

PHYSICAL REQUIREMENTS

Job frequently requires sitting for extended periods of time entering data into a computer and handling objects with hands. Job occasionally requires standing, walking, reaching, talking, driving, hearing, and lifting up to 25 pounds. Occasionally ascends/descends stairs, move inside and outside the office, apartments, buildings, etc. Occasionally moves objects weighing up to 25 pounds. Required to have visual acuity to perform the following tasks: operate a motor vehicle, view a computer terminal, see information in print and/or electronically, reading, and writing.

APPLICATION PROCEDURES

Please email your resume with a cover letter describing your qualifications to Human Resources at [email protected]. You can also fax your resume to (310) 399-1130 or mail it to Venice Community Housing Corporation, 200 Lincoln Blvd., Venice, CA 90291. NO PHONE CALLS, PLEASE.

Venice Community Housing (VCH) is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you need an accommodation due to a disability, contact us at [email protected].