Case Manager (ICMS)

Venice Community Housing (VCH), a community-based, nonprofit organization, supports and builds equitable and inclusive communities by providing affordable housing with supportive services, education, employment programs, and public policy advocacy. With housing development as its core service, VCH believes that we must challenge the root causes of housing injustice and homelessness, and actively confront all forms of racism, in order to ensure equitable communities with access to healthy, safe, and affordable homes for all. Just as it is important for low-income and unhoused people to have access to stable housing, it is also important that our Westside communities be inclusive and restore access for communities of color that have been forcibly removed. We unite our community with passion and commitment to equity.

Currently, VCH is engaged in a variety of housing and community development programs, owning and managing 346 units of affordable and supportive housing. As part of a nationwide focus on the crisis of homelessness and housing affordability, VCH is in a growth phase with an additional 400 units in the predevelopment/construction stages. Our vision is that our compassionate approach to these solutions will serve as a model to other communities across the country.

JOB DESCRIPTION

The Resident Services Department of VCH provides programs and services that seek to stabilize, engage, and empower residents of supportive and affordable housing and other program participants.  The Resident Services team does this through various programs and services, which includes but is not limited to: providing intensive case management services, educational workshops, tenant engagement activities, supportive services resources and referrals, and after school programming.  

The Case Manager offers intensive and supportive case management services in a permanent supportive housing setting, serving individuals who have experienced chronic homelessness. These positions utilize evidenced-based practices proven to be effective with tenants who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Such services include providing linkages to the community, crisis intervention, finding resources, providing therapeutic activities, and community integration, and community development within the apartment community. 

The Case Manager will implement evidence-based practices such as: Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care. This Case Manager will work collaboratively with a range of community service providers to coordinate and ensure tenants are stabilizing in housing, improving the quality of their lives, and integrating into the community.  

ESSENTIAL FUNCTIONS

• Conduct intake and enrollment activities with eligible clients, including assisting clients with gathering other program eligibility documentation, completing project intake forms, authorizations and enrolling into Intensive Case Management Services.
• Assist at all levels of move-in to permanent housing including assisting client with becoming document ready, assisting with all applications and paperwork, coordinate client move-in and orient new tenant to their unit/building.
• Perform initial comprehensive biopsychosocial assessment with quarterly updates.
• In collaboration with the tenant, create a client-driven, person-centered Individual Service Plan (ISP) addressing short term and long-term goals to be reviewed and completed every quarter.
• Provide field based Intensive Case Management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, and linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
• Use evidence based practices in service delivery such as Motivational Interviewing, Harm Reduction, and Housing First practices.
• Mediate and advocate on behalf of the tenant to help him/her/them obtain and keep housing, health care benefits, entitlements, transportation, etc.
• Ensure tenant files are up to date with all file paperwork including case notes, consents, ISPs, homeless/disability verifications, and overall general documentation.

QUALIFICATIONS

• One to two years of experience in case management or related field; Bachelor’s degree in social science or related field, or equivalent work/lived experience, preferred.
• One to two years of experience working with homeless individuals with substance abuse, mental health issues, and/or chronic health conditions.
• Bilingual Spanish-English preferred, but not required.
• Effective communication with diverse groups of individuals, and those that have experienced trauma.
• Experience and knowledge of Westside community and social services a plus.
• Valid California Driver License and proof of insurance, or other mode of transportation to facilitate movement between sites.
• Ability to communicate through print: emails and letters.
• Ability to work independently.

SALARY

The starting salary range for the position is $50,000 to $55,000; benefits include medical, dental, vision, basic life, voluntary life, long-term disability, optional Aflac, 403(b) retirement plan, professional development budget, coaching programs, vacation and sick time, 15 paid holidays and 2 personal days. This is a full-time, non-exempt position.

PHYSICAL REQUIREMENTS

Stationary position 40% of the time. Operates a computer and other office machinery such as fax, copy machine, phone and computer. Occasionally ascends/descends stairs, move inside and outside the office, apartments, buildings, etc. Frequently moves objects weighing up to 25 pounds.  Required to have visual acuity to perform the following tasks: operate a motor vehicle, viewing a computer terminal, reading and writing, assess participants, conduct unit inspections etc.

APPLICATION PROCEDURES

Please email your resume with a cover letter describing your qualifications to Human Resources at: [email protected].  You can also fax your resume to (310) 399-1130 or mail it to Venice Community Housing Corporation, 200 Lincoln Blvd, Venice, CA 90291.  NO PHONE CALLS PLEASE.